EN ISO 3759:2011

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They are documents that tell ‘how to guarantee well made things’, while guaranteeing safety, respect for the environment and reliable performance. According to Regulation EU 1025 of the European Parliament and of the Council of 25 October 2012 on European standardisation, a standard is ‘a technical specification, adopted by a recognised standardisation body, for repeated or continuous application, with which compliance is not compulsory’. It can be international, European, harmonised, national. Standards, therefore, are documents that define the characteristics (dimensional, performance, environmental, quality, safety, organisational, etc.) of a product, process or service, according to the state of the art and are the result of the work of tens of thousands of experts in Italy and around the world.

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They may be good practices already in use in citizen/consumer services, sectorial applications of existing specifications, industry specifications, protocols for the management of proprietary trademarks, locally tested management models, nationally adopted CWAs. They are elaborated on the basis of a rapid sharing process among the authors only, no longer than nine months, in special Tables and under the operational guidance of UNI.

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