This document gives guidance on the development of a facility management (FM) organization working on the strategic, tactical and operational management levels to: satisfy the needs and objectives of the demand organization and users of its facility; meet the needs of stakeholders and applicable FM requirements consistently; provide a safe, healthy, secure and efficient environment that enhances the workplace experience for users; protect the asset value and resource value of the facility; provide appropriately specified, responsive and cost-effective facility services; implement measures to minimize the impact of climate change on the facility; contribute to goals and targets consistent with sustainable development; improve the usefulness and benefits provided by the FM system.